General

This document sets forth the privacy policy of Best Homeware and Living Pty Ltd, ABN 72729893497 (referred to as ‘Best Homeware’, ‘we’, ‘us’ hereafter in this document). 

Best Homeware is committed to privacy obligations and this policy extends the policy we use to store, maintain, use and disclose personal information.

When you sign-up or provide us with your personal information, you consent to storage, maintenance, use and disclosing of personal information in accordance with the stated policies in this privacy policy document.

This privacy policy document may change from time to time to reflect the changes in the guidelines set by the authorities, so we encourage you to be aware of our most recent policy by visiting our website.

This Privacy Policy Statement applies exclusively to www.besthomeware.com.au. Best Homeware certifies that it adheres to the Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please email us on info@besthomeware.com.au.

Children’s Online Privacy Protection

Best Homeware does not knowingly collect Personal Information from users who are under 13 years of age.

Types of Information Collected

The personal information we collect may include the following:

(a)     name;

(b)     mailing or street address;

(c)     email address;

(d)     social media information;

(e)     telephone number and other contact details;

(f)       age;

(g)     date of birth;

(h)     credit card or other payment information;

(i)       information about your business or personal circumstances;

(j)       information in connection with client surveys, questionnaires and promotions;

(k)     your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

(l)       information about third parties; and

(m)    any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

Collection of Information

Best Homeware may collect personal information either directly from you, or from third parties, including where you:

(a)     contact us through our website;

(b)     receive goods or services from us;

(c)     submit any of our online sign up forms;

(d)     communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;

(e)     interact with our website, social applications, services, content and advertising; and

(f)       invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

Optional: We may use Google Analytics to collect and process data, including when you use third party websites or apps.

Use of Information

We collect and use personal information for the following purposes:

(a)     to provide goods, services or information to you;

(b)     for record keeping and administrative purposes;

(c)     to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

(d)     to improve and optimise our service offering and customer experience;

(e)     to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

(f)       to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

(g)     to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

(h)     to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number.

Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

Security of Information

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Request for access or correction of your information

If you wish to request access to the personal information we hold about you, please contact us with your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information, we hold about you is inaccurate, please contact us using and we will take reasonable steps to ensure that it is corrected.

Erasure of Information

You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.

Complaints

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

Contact us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Email: info@besthomeware.com.au

Phone: 0295335332

This privacy policy was last updated on 25 September 2021.